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Printer Brand

  • Select your printer brand and proceed (Click 'Next') to access all necessary troubleshooting instructions for issues like printer offline, printer not printing, blank prints, faded prints, error codes, or scanner issues.

  • You can also choose to consult our trusted experts 24/7 through chat or over the phone.

If you want to save time and would rather have a technician fix your printer for you, you can directly call us on our Support Number US: +1-866-450-4362 | UK: +44-744-647-9722

Understanding The Issue

Type the model number of your printer.
Select the problem you're facing.
Which device is connected with the printer?
Please answer the following questions to help us understand the problem in a better way-
Have you recently changed your ink cartridge?
Have you recently changed your Internet service?

Details

Please provide the below mentioned details for us to send you all the necessary troubleshooting instructions to help you resolve the issue.

To proceed with resolution,

RESOLUTION CENTER

To do basic troubleshooting on your own

TROUBLESHOOTING STEPS

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Error code or Error message

1. Check Power and Connections
Make sure the printer is turned on and properly connected to both the power outlet and your computer.

Press and hold down the power button on your printer till all the lights turn off & the printer is shut down.

Wait for 10-15 seconds and press the power button again to restart the Printer.

a) Shut down the printer & disconnect the printer from the power source by removing the power cable.

b) Wait for 30 seconds. Reconnect it to the power source and turn on the printer.

a) Press and hold down the wireless connection button on your printer till the wifi lights start flashing.

b) You will see the network settings on your printer screen.

c) Choose the name of your network and enter the network password.

a) Turn off your printer.

b) Remove the cartridges from the printer.

c) Shake them well and reinstall them and turn on the printer again.

Remove the printer tray and check for any piece of paper stuck inside.

Make sure you are entering the correct size of paper in the tray and it’s inserted in the right manner.

If your print job isn't coming out, check the print queue on your computer to ensure the job is not stuck or paused.

Ensure that there is enough paper in the tray and that the ink or toner cartridges are not empty or dried out.

Make sure your printer is set as the default printer in your computer's settings.

Details

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  • Printer Model:
  • Printer Brand:
  • Problem:
Printer Can't Connect
  • Make sure the printer is turned on and plugged in correctly.
  • Restart both your printer and computer.
  • If it’s a wireless printer, check that it’s connected to the correct Wi-Fi network.
  • Go to the printer manufacturer’s website and download the latest driver software.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

PRINTER OFFLINE (Windows)

To find out if your printer is connected to Wi-Fi, check your printer's menu or manual for instructions.

Turn off your printer, unplug it for 30 seconds, then plug it back in and turn it on.

a) Select Start > Settings > Devices > Printers & scanners.

b) Set your printer as the default printer.

a) Open the print queue from Printers & scanners settings.

b) Cancel any pending documents.

a) Remove the printer from settings.

b) Reinstall the printer and follow on-screen instructions.

Restart your PC to refresh printer communication services.

Printer Offline (Mac)

Ensure the printer cable is firmly connected and powered on.

Ensure your Mac and printer are on the same network.

a) Go to Apple menu > System Settings > Printers & Scanners.

b) Click "Add Printer" and follow the instructions.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Printer Won't Print (Windows)

1. Ensure your ink cartridges
Ensure your ink cartridges are installed properly. Refer to your printer manual to remove and inspect them for any damage or incorrect installation. Check the ink level in the cartridges.
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Make sure that the printer's USB cable is properly connected from the printer to your PC.

a) Go to Devices and Printers in Control Panel.

b) Right-click on your printer and select Printer properties.

c) Under the Maintenance tab, click on Maintenance and Preferences.

d) Perform a regular cleaning or deep cleaning.

Install the latest drivers for your printer model from the official website.

Printer Won't Print (Mac)

1. Ensure your ink cartridges are...
Ensure your ink cartridges are installed properly. Refer to your printer manual to remove and inspect them for any damage or incorrect installation. Check the ink level in the cartridges.
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Make sure that the printer's USB cable is properly connected from the printer to your PC.

a)Go to System Preferences > Printers & Scanners under the Apple menu.

b)Under printer options, in the Utility tab, click on the Open Printer Utility button.

c)Under the Control menu, select Maintenance.

d)Click on Print Head Cleaning and follow the on-screen options to run a cleaning.

Install the latest drivers for your printer model from the official website.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Printer Print Blank Paper

Check Paper & Ink

Ensure the printer has paper and enough ink or toner.

Offline Mode

Make sure the printer is not in offline mode.

Clear Print Queue

Delete any stuck print jobs in the print queue.

Restart Devices

Restart both the printer and computer.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

How to Set Up a Printer on Window

  • ✅ Take the USB cable that came with your printer and plug one end into the printer.
  • ✅ Plug the other end into your computer.
  • ✅ Turn on the printer by pressing the power button.
  • ✅ Windows should automatically detect the printer and install the necessary drivers.
  • ✅ Once the installation is complete, your printer is ready to use.
Tip: If Windows does not recognize the printer, go to the manufacturer’s website (HP, Canon, Epson, Brother, etc.), download the latest drivers, and install them manually.

Step 1: Download and Install the Printer Software
  • 🔹 Go to the printer manufacturer’s website (HP, Canon, Epson, Brother, etc.).
  • 🔹 Find and download the correct software for your printer model.
  • 🔹 Install the software on your computer by following the instructions on the screen.
Step 2: Add the Printer in Windows
  1. 1️⃣ Click the Start button on your computer screen and go to Settings.
  2. 2️⃣ Click on Devices > Printers & Scanners.
  3. 3️⃣ Click Add a printer or scanner.
  4. 4️⃣ Wait for Windows to find your printer.
  5. 5️⃣ Select your printer from the list and click Add device.
Troubleshooting: If your printer does not appear in the list, click "The printer that I want isn’t listed" and follow the on-screen instructions to add it manually.

How to Set Up a Printer on Mac

✅ Unpack the printer and remove all packaging materials.
✅ Install ink or toner cartridges properly.
✅ Load paper into the paper tray.
✅ Turn on the printer and check for any error messages.

For Wireless Printers:
🔹 Use the printer’s control panel to connect it to Wi-Fi. The printer manual will have exact steps.
🔹 If needed, temporarily connect the printer to your Mac using a USB cable to complete the setup.

For Wired Printers:
🔹 Use a USB cable to connect the printer to your Mac.
🔹 macOS will automatically detect and install the necessary drivers.

1️⃣ Click the Apple Menu () and open System Settings.
2️⃣ Select Printers & Scanners from the sidebar.
3️⃣ If your printer appears in the list, select it and click Add.
4️⃣ If your printer does not appear, click Add Printer, Scanner, or Fax and select the printer from the list.
5️⃣ If prompted, download and install any additional software updates.

Tip: If your printer is not listed, check if both the printer and Mac are connected to the same Wi-Fi network.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Paper Jam

1. Turn off and unplug the printer

First, make sure that your printer is turned off. This is important as you must not prod and poke the printer when it is turned on. Ensure that all printing jobs have been cancelled and the printer is turned off at the plug.

One of the most common causes of paper jams is that the paper has simply not been loaded correctly into the printer paper feed. With this in mind, remove any paper from the tray in order to check for any jams. If you do see some paper jammed, pull each sheet out of the printer slowly until the printer is clear again

Open the rear access door to ensure that the rollers are clear and that there aren’t any smaller scraps of paper left behind.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Scanner Issue

Check Scanner Software

Ensure that the scanner software is properly installed and all the settings are properly configured.

Power Light

Make sure that the power light on the scanner is turned on.

Reinstall Software

If any software-related problems are noticed, uninstall and reinstall the scanner software.

Run Basic Tests

Try performing the basic tests provided by the manufacturer.

Check Cable Connections

Ensure that the cables to the scanner are properly connected.

Restart & Troubleshoot

Restart your computer, unplug cables, and check for hardware conflicts in the device manager to diagnose possible errors.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Printer Printing Too Slowly

🔹 Lower the print quality settings in the printer menu.

🔹 Select Draft Mode instead of High-Quality Printing for faster printing.

🔹 If using a wireless printer, move it closer to the Wi-Fi router.

🔹 Use a wired USB connection for faster print speeds.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Poor Print Quality (Faded, Smudged, or Blurry Prints)

🔹 Ensure the ink or toner cartridges are correctly installed.

🔹 Run the printhead cleaning function from your printer settings.

🔹 Use good-quality paper that matches your printer’s specifications.

🔹 Clean the printer’s printhead manually if needed.

Details

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  • Printer Model:
  • Printer Brand:
  • Problem:

Printer Making Strange Noises

🔹 Turn off the printer and remove any jammed paper.

🔹 Check for any loose parts and tighten them.

🔹 Restart the printer and try printing again.

🔹 If the noise continues, contact printer support.

Details

  • Name:
  • Printer Model:
  • Printer Brand:
  • Problem:

Wireless Printer Keeps Disconnecting

🔹 Keep the printer close to the Wi-Fi router for a stronger signal.

🔹 Restart your Wi-Fi router and reconnect the printer.

🔹 Assign a static IP address to the printer to prevent disconnections.

🔹 Check your router’s settings to ensure it is not blocking the printer.

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Q.1 Which printer are you using?

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Q.2 Type the model number of your printer.
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Q.3 Select the problem you're facing

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Q.4 Which device is connected with the printer?

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Q.5 Have you recently changed your ink cartridge?

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Q.6 Have you recently changed your Internet service?

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